Silver Lake Shipping & Delivery Policy

We’re committed to getting your purchase to you as efficiently as possible with plenty of delivery options to choose from!

  • Free In-Showroom Pick-Up:
    • Make a purchase online and pick it up from our Showroom at no cost to you!
  • Free Shipping:
    • Save time w/ free ground shipping on orders of $299 or more.

Order Tracking: If you choose shipping as your delivery method, your order will be transported by a third-party shipping provider such as UPS. UPS provides order tracking, allowing you to monitor your package as it arrives to its destination.

  • When your order has been processed, you will receive confirmation of your order including your tracking/delivery number. To keep track of your order:
    • Follow the steps included in your order confirmation email to keep track of your order through one of our carrier’s websites.
    • Check your order status online
    • Call Silver Lake’s Customer Service at 1-855-SIL-LAKE Monday through Friday 9:00am-5:00pm

If you misplace your confirmation email with your shipping information, please call Silver Lake’s Customer Service at 1-855-SIL-LAKE (1-855-745- 5253) for assistance.

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